Getting Started
Read guide → How to Use a Superbuy Spreadsheet
Use the spreadsheet as a shortlist tool. The order still happens in Superbuy; the research happens before you pay.
Superbuy Spreadsheet help
Superbuy Spreadsheet Help Center
Superbuy Spreadsheet help aligned to agent basics: getting started, fees & payment, shipping (charges, restrictions, customs), and after-sales (storage, inspection, returns, insurance). Confirm final rules inside Superbuy.
All help topics
Browse every Superbuy Spreadsheet guide by topic: getting started, fees & payment, shipping, and after-sales.
Getting Started
Spreadsheet tutorial, order status, first-haul planning, and dead-link recovery — your shopping-agent starting point.
Getting Started
Read guide → Superbuy Order Status Explained
After you paste a Superbuy Spreadsheet URL and pay Stage 1, order status lives in your Superbuy account — not on the research card you clicked.
Getting Started
Read guide → First Superbuy Haul Checklist
First hauls go better when they are small, category-focused, and reviewed twice—once at shortlist, once at QC.
Getting Started
Read guide → What to Do When Superbuy Links Fail
Dead links are normal in marketplace research. Have a recovery path so one 404 does not stall the session.
Fees & Payment
Service fees, Stage 1 vs Stage 2 costs, top-up routes, and when to pay around QC.
Fees & Payment
Read guide → Superbuy Fees & Service Costs
Spreadsheet prices are only the seller line. Separate purchasing service fee (often ¥0 on mainstream buys) from domestic courier, FX, extras, and international freight.
Fees & Payment
Read guide → Superbuy Payment Methods
Most Superbuy spreadsheet orders use a balance/top-up model. Pay domestically first, then pay international freight after QC.
Shipping
International freight charges, mail restrictions, customs and taxation notes, and parcel planning.
Shipping
Read guide → Superbuy Shipping Planning
Item price on a spreadsheet is only the first line. Freight and mail restrictions are where many first hauls go wrong.
Shipping
Read guide → Superbuy Mail Restrictions
A cheap shipping line tip from a spreadsheet chat means nothing if your goods are restricted on that route. Verify acceptance before Stage 2.
Shipping
Read guide → Superbuy Customs & Taxes
Stage 2 freight is not the same as destination customs duties. Plan declaration and tax risk before you submit the parcel.
After-sales Service
Warehouse storage, inspection photos, sizing checks, returns after QC, and insurance / compensation expectations.
After-sales Service
Read guide → Superbuy Storage & Free Photos
After a spreadsheet order arrives, Superbuy stores it and photographs it. Know the free window and what free photos usually include.
After-sales Service
Read guide → Superbuy QC Checklist
Warehouse photos are your last easy reject window. Use a checklist instead of a quick scroll.
After-sales Service
Read guide → Sizing Research for Spreadsheet Finds
“TTS” in a spreadsheet note is not a measurement. Use charts and CM figures whenever they exist.
After-sales Service
Read guide → Returns After Superbuy QC
The warehouse QC window is when spreadsheet buyers can still fix a bad shortlist cheaply. Act before parcel submission.
After-sales Service
Read guide → Superbuy Insurance & Compensation
International parcels can be delayed, damaged, or lost. Insurance and line guarantees are optional risk tools — not a blank cheque for every outcome.